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Community Assistant Manager - Job Description

Position Summary:

Manage and/or perform community office tasks and procedures as directed by Community Management to assist in the achievement of occupancy/delinquency goals and customer expectations. Assist management in financial management and expense control and support the sales process. Jobholder may be asked to work non-traditional hours.

Technical Skills:

General Job Duties – Technical Knowledge / Expertise

Computer Literacy / Document Processing:
Computer Literacy / Document Processing: Transcribe, format, input, edit, retrieve, copy, and transmit text, data, and graphics in order to produce documents and presentations. Maintain Files: Store and retrieve paper and electronic files in accordance with established procedures in order to ensure the timely access of information and records.
Maintain Time Sheets:
Maintain time sheets and records in order to ensure that employees are paid correctly and sick, vacation, and personal time off are accurately tracked. Productivity/Equipment: Order and verify receipt of supplies; troubleshoot or call for maintenance of equipment in order to prevent office and work disruption.
Customer Contact Records:
Document telephone conversations and/or visits in order to act upon or provide detailed information to the sales staff and manager for follow through with potential or existing customers.
Information System Knowledge:
Utilizes automation and electronic data management tools in order to share information and monitor project status. Other duties as required: Assumes other activities and responsibilities from time to time as directed.

Financial Management

Record Keeping:
Establish or maintain a record of accounts in order to create a history of financial and customer transactions for reference.

Marketing / Sales Skills

Customer/Sales Relations:
Greet and assist customers, answer calls and provide requested information to facilitate sales and/or meet customer expectations. Work with the community manager to clarify and resolve customer concerns. Assist in responding to community related emergencies and follow-up to ensure resolution in order to build and retain positive relations. Assist managers in the resident orientation process.

Community Management

Operating Policies:
Assist in establishing and/or maintaining procedures and implement operating policies that enhance the community's ability to achieve its objectives. Regulatory Requirements: Comply with Federal, State and Local regulatory requirements to avoid discriminating against customers, vendors and employees and protect the interest of the company.
Operating Policies:
Assist in establishing and/or maintaining procedures and implement operating policies that enhance the community's ability to achieve its objectives.
Regulatory Requirements:
Comply with Federal, State and Local regulatory requirements to avoid discriminating against customers, vendors and employees and protect the interest of the company.
Legal Notices:
Assist manager in determining current rental delinquencies and guideline violations in order to generate legal notices as directed.
Safety Policies:
Adhere to safety systems, policies, and procedures in order to promote and enforce a safe working environment.
Company Standards/Policies:
Adhere to office, maintenance, safety and security standards, company policies and procedures in order to ensure objectives are met.

Behavioral Competencies:

Customer Service Skills

Customer Service:
Able to anticipate and respond to customer's needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value.
Responsiveness:
Able to take action to meet the needs of others; respond to solve problems; minimize delays or problems with little or no supervision.

Communication / Listening / Interpersonal Skills

Employee Communication:
Answer questions, explain policies and procedures, share information and maintain open communication channels with employees and managers.
Trust and Respect:
Able to demonstrate respect and treat others in an honest and straightforward manner; keep dealings with others confidential; keep word and follow through on commitments.
Integrity:
Able to demonstrate consistency of words and actions; protect confidential information; do what is right even when no one is watching; demonstrate sound business ethics; consistently comply with organizational values.
Deal with Ambiguity:
Able to maintain composure and handle frequent job changes or unexpected disruptions; work with conflicting, delayed, or unclear information; remain effective when faced with change and uncertainty.
Team Work:
Able to cooperate to build consensus; able to assist others to achieve team goals; participate in meetings so they are productive; take on extra work to meet team objectives. Organizational Planning Skills

Communication / Listening / Interpersonal Skills

Attention to Detail:
Able to be thorough and complete when working with assembling, processing, or providing detailed information; track details even when under pressure.

Problem Solving Skills

Problem Solving:
Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems.
Diligence:
Able to persevere in accomplishing tasks or objectives; commit to long hours of work; do everything possible to reach goals; have a sense of urgency about getting results.

Business Experience

Office Administration Experience:
2 - 5 years experience in an office environment. Experience with computer software a must, preferably Microsoft office with Word and Excel. Experience with data entry and bi-lingual a plus. The individual in the position must have a current, valid drivers license from the State where the community is located before driving a company-owned vehicle or before driving his/her own vehicle on company business.
Bi-lingual preferred:
to meet communication requirements of bi-lingual customers.

Educational Requirements:

High School Diploma - or GED. Extended course study a plus.

Physical Requirements:

In the performance of this job, the employee will be required to sit, use hands and fingers, or feel objects or tools or controls, talk and listen to hear. The employee will occasionally be required to stand, walk and reach or lift with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Where possible, reasonable accommodations will be made for qualified candidates.



Reports to: Community Manager
Status: Non-Exempt
Housing: On-site residence generally not required

11335 Gold Express Drive
Gold River, CA 95670

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